Repair Service Policy

Customer-Requested Repair Services Only

Last Updated: July 3, 2026

This Repair Service Policy explains the terms that apply when a customer separately requests diagnostics, repair, installation, microsoldering, liquid-damage service, mail-in repair, or another device service from D’ todo con P@blito LLC.

This Repair Service Policy applies only to customer-requested repair services. It does not apply to warranty claims for products purchased from D’ todo con P@blito LLC.

1. Business Information

Repair services are provided by or arranged through:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929

Throughout this Repair Service Policy, “D’ todo con P@blito,” “we,” “us,” and “our” refer to D’ todo con P@blito LLC.

2. Scope of This Repair Service Policy

This Repair Service Policy applies only to customer-requested repair services, diagnostics, installations, microsoldering, liquid-damage service, mail-in repair, and other paid or separately approved device services provided by or arranged through D’ todo con P@blito LLC.

This policy does not apply to warranty claims involving products sold by D’ todo con P@blito LLC.

If a product purchased from D’ todo con P@blito LLC has a covered defect during the applicable product warranty period, that issue will be handled under our Warranty Policy and Refund & Return Policy, not under this Repair Service Policy.

For covered defects in products we sold, D’ todo con P@blito LLC may decide the appropriate remedy after inspection, which may include repair, replacement, store credit with the customer’s agreement, partial refund, or full refund.

3. Services Offered

We may offer repair, diagnostic, installation, and technical services for phones, iPads, tablets, and other electronic devices.

Services may include, depending on device model, parts availability, service feasibility, and customer approval:

  • Screen replacement

  • Battery replacement

  • Charging-port repair or replacement

  • Camera repair or replacement

  • Speaker repair

  • Microphone repair

  • Button repair

  • Back-glass repair

  • Housing or frame-related service

  • Software-related service

  • Diagnostic service

  • Liquid-damage inspection

  • Liquid-damage repair attempt

  • Microsoldering

  • Board-level repair

  • Data-related service when available

  • Accessory installation

  • Screen-protector installation

  • Other services communicated to the customer

Not every repair is available for every device.

We reserve the right to refuse service when a repair is not feasible, parts are unavailable, the device condition makes repair unreasonable, or the service presents an unacceptable risk.

4. Service Availability

Repair availability depends on:

  • Device brand

  • Device model

  • Device condition

  • Type of damage

  • Parts availability

  • Technician availability

  • Prior repair history

  • Liquid or impact damage

  • Board-level condition

  • Customer approval

  • Required deposit or payment

We may provide an estimate before starting service. An estimate is not a final price unless expressly stated.

5. Diagnostics

Some devices may require diagnostic review before a repair can be quoted or completed.

A diagnostic may include:

  • Visual inspection

  • External functional testing

  • Charging test

  • Screen test

  • Button test

  • Camera test

  • Speaker or microphone test

  • Battery test

  • Software review

  • Liquid-damage inspection

  • Internal inspection when necessary for repair diagnosis

  • Board-level inspection when applicable

Diagnostic results are based on the information available during review. Some issues may only become visible after partial disassembly, testing, part replacement, or additional inspection.

6. Estimates

Before repair, we may provide an estimated price, deposit amount, expected completion time, part type, or service recommendation.

Estimates may be communicated by WhatsApp, email, phone, in person, invoice, work order, service form, or another written method.

An estimate may change if:

  • Additional damage is found

  • The device has prior repair attempts

  • Liquid damage is discovered

  • A part is unavailable

  • A different part type is required

  • Board-level damage is present

  • The device has hidden internal damage

  • The customer requests additional service

We will make reasonable efforts to notify the customer before performing work that materially changes the estimated price.

7. Deposits

A deposit may be required before we order parts, reserve parts, begin service, or accept a mail-in repair.

The deposit amount will be communicated to the customer before the service is approved.

A deposit may be used to cover:

  • Parts

  • Labor

  • Diagnostic time

  • Special-order components

  • Shipping or handling

  • Service preparation

  • Administrative costs

Deposits may be nonrefundable when:

  • A special-order part was purchased for the customer’s device

  • The customer cancels after parts are ordered

  • The customer fails to approve or complete the repair

  • The customer fails to pick up the device

  • Diagnostic or labor time has already been performed

  • The device is abandoned

  • The service form or written communication states that the deposit is nonrefundable

Any refundability of a deposit may depend on the specific service, parts ordered, work performed, and written communication provided to the customer.

8. Customer Approval

We will not intentionally perform a paid repair without customer approval.

Approval may be provided by:

  • Signing a service form

  • Responding through WhatsApp

  • Approving an invoice

  • Paying a deposit

  • Paying for the service

  • Giving written approval by email

  • Giving in-person authorization

  • Providing the device after receiving the service estimate

By approving service, the customer authorizes D’ todo con P@blito LLC to perform the approved repair or diagnostic work.

9. Parts Used in Customer-Requested Repairs

Parts used in repair services may vary according to device model, customer request, price, part availability, supplier availability, and repair type.

Depending on the repair, parts may be:

  • Original

  • Genuine

  • OEM

  • Premium aftermarket

  • Compatible

  • Refurbished

  • Pulled

  • Used

  • Reconditioned

  • Another suitable part type

The available part type may be discussed with the customer before the repair is completed.

Unless expressly stated in writing, we do not guarantee that every customer-requested repair will use manufacturer-original or genuine parts.

Some devices may display a parts or service message after repair, including messages such as “Unknown Part,” “Important Display Message,” “Important Battery Message,” “Used,” “Repaired,” or another manufacturer-generated notice. These messages may appear even when the part functions normally, depending on the device model, software, pairing requirements, calibration process, part type, and manufacturer restrictions.

A manufacturer-generated parts message after a customer-requested repair is not automatically considered a defect if the repaired part functions properly and the part type was disclosed or reasonably expected for the repair.

10. Repair Time

Repair completion times are estimates.

A repair may take longer because of:

  • Parts availability

  • Shipping delays

  • Additional damage

  • Prior repair attempts

  • Liquid damage

  • Board-level issues

  • Device testing

  • Customer-response delays

  • High repair volume

  • Supplier delays

  • Unexpected technical complications

We do not guarantee completion by a specific date unless expressly agreed in writing.

11. Customer Data and Backups

Customers are responsible for backing up all device data before submitting a device for diagnosis, repair, inspection, shipping, or testing.

D’ todo con P@blito LLC is not responsible for loss, deletion, corruption, exposure, or alteration of:

  • Photos

  • Videos

  • Contacts

  • Messages

  • Applications

  • Notes

  • Passwords

  • Accounts

  • Files

  • Documents

  • Device settings

  • Any other data stored on the device

Repair work may require testing, resetting, updating, restoring, disconnecting, reconnecting, replacing parts, or otherwise interacting with a device in a way that could affect stored data.

Customers should not submit a device for repair unless they have backed up all important information.

12. Passcodes, Account Locks, and Security Protection

Some repairs require access to the device for testing before and after service.

When necessary, we may ask the customer to:

  • Provide a passcode

  • Remove a passcode

  • Disable Find My iPhone or Find My Device

  • Remove Apple ID, Google Account, Samsung Account, or another account lock

  • Remove activation lock

  • Remove SIM card or memory card

  • Provide permission to test the device

  • Perform a reset when required

If the customer does not provide access needed for testing, we may be unable to fully diagnose or confirm the repair.

When a device cannot be fully tested because of locks, passcodes, account restrictions, or missing authorization, the customer understands that repair verification may be limited.

Customers should remove or protect private information before submitting a device.

13. Privacy During Repair

We may access only the information reasonably necessary to diagnose, test, or complete the requested service.

Customers should not leave unnecessary sensitive information on a device.

We may collect and retain repair-related information, including:

  • Customer name

  • Contact information

  • Device model

  • Serial number or IMEI

  • Reported issue

  • Repair notes

  • Diagnostic results

  • Photos or videos of the device

  • Service history

  • Parts used

  • Deposit or payment status

  • Pickup or shipping information

  • Customer communications

Repair-related information may be used to complete the service, communicate with the customer, maintain business records, process warranty claims, and protect against fraud or disputes.

Additional information appears in our Privacy Policy.

14. Device Condition at Intake

When a device is submitted for repair, we may record its visible condition.

This may include:

  • Cracks

  • Dents

  • Scratches

  • Frame bends

  • Missing screws

  • Missing parts

  • Prior repair signs

  • Liquid indicators

  • Display condition

  • Back glass condition

  • Camera condition

  • Charging condition

  • Power condition

  • Accessory condition

Some conditions may not be visible until the device is opened or tested.

A device may already have hidden damage before it is submitted for repair.

15. Risk of Repair

Electronic-device repair involves risk.

By approving repair, the customer understands that a device may have hidden or pre-existing damage that can worsen or become more apparent during service.

Risks may include:

  • Additional defects becoming visible

  • Device not powering on after inspection

  • Loss of data

  • Adhesive or seal changes

  • Loss of water-resistance

  • Cosmetic changes

  • Fragile parts breaking during disassembly

  • Prior poor-quality repairs causing complications

  • Liquid damage spreading or worsening

  • Board-level failure

  • Software issues becoming apparent after repair

We are not responsible for pre-existing conditions, hidden damage, liquid damage, prior repair damage, or failures unrelated to the service we performed.

16. Water Resistance

Opening or repairing a device may affect water-resistance or water-sealing.

Even if a device was originally advertised by the manufacturer as water-resistant, that resistance may be reduced or lost because of:

  • Age

  • Prior damage

  • Prior repair

  • Opening the device

  • Adhesive replacement

  • Frame damage

  • Liquid exposure

  • Manufacturer design limitations

D’ todo con P@blito LLC does not guarantee that a repaired device will be water-resistant or waterproof after service.

Customers should keep repaired devices away from water, moisture, steam, and liquid exposure.

17. Liquid-Damaged Devices

We may inspect or attempt to repair devices with liquid damage.

Liquid-damaged devices are unpredictable and may have hidden corrosion, short circuits, intermittent failures, or damage affecting multiple components.

We do not guarantee that a liquid-damaged device can be fully recovered, permanently repaired, or restored to reliable long-term operation.

A device may temporarily function after liquid-damage service and later fail because of corrosion or damage that continues to develop.

Unless expressly provided in writing, liquid-damage service is a repair attempt and not a guaranteed recovery.

The repair warranty may be limited or unavailable for liquid-damaged devices.

18. Microsoldering and Board-Level Repairs

We may offer microsoldering and advanced board-level repair services.

Microsoldering may involve work on the logic board, motherboard, charging circuit, display circuit, power circuit, audio circuit, connectors, chips, traces, or other board-level components.

These repairs are complex and may not always be successful.

Unless expressly stated in writing, we do not guarantee that microsoldering or board-level repair will:

  • Restore the device

  • Permanently resolve the issue

  • Recover data

  • Make the device reliable long-term

  • Fix damage caused by liquid exposure

  • Fix damage caused by impact

  • Fix prior failed repair attempts

  • Fix short circuits

  • Fix all related board-level problems

Any warranty for microsoldering or board-level repair is limited to the specific service stated in the repair authorization.

19. Mail-In Repairs

We accept devices sent by mail for repair when the service is approved in advance.

Before mailing a device, the customer must contact us for instructions.

Customers should not mail a device without prior authorization.

For mail-in repairs, the customer is responsible for:

  • Properly packaging the device

  • Using a trackable shipping method

  • Purchasing insurance when appropriate

  • Removing SIM cards and memory cards unless instructed otherwise

  • Backing up all data

  • Removing account locks or providing access when required

  • Including requested information

  • Paying approved deposits, repair costs, and shipping costs

We are not responsible for devices lost, delayed, stolen, or damaged while being shipped to us unless the loss or damage is caused by us after delivery to our location.

20. Shipping After Repair

For mail-in repairs, return shipping costs, insurance, and shipping method may be discussed with the customer before or after service.

We may require payment of repair balance and return shipping before sending the repaired or unrepaired device back to the customer.

Return shipping may use USPS, UPS, FedEx, or another carrier.

We are not responsible for delays caused by the shipping carrier after the package is transferred to the carrier.

21. Devices Not Repairable

Some devices cannot be repaired or cannot be repaired economically.

A device may be considered not repairable because of:

  • Severe liquid damage

  • Severe board damage

  • Missing components

  • Prior repair damage

  • Unavailable parts

  • Security locks

  • No power condition

  • Corrosion

  • Structural damage

  • Excessive cost compared with device value

  • Multiple hidden failures

  • Risk of further damage

If a device is not repairable, the customer may still be responsible for diagnostic charges, labor, shipping, parts used, or deposits according to the estimate or service communication.

22. Payment

Payment terms will be communicated before or during the service process.

We may require:

  • Deposit before ordering parts

  • Deposit before starting work

  • Payment before pickup

  • Payment before return shipping

  • Full payment before releasing the device

  • Payment of diagnostic or labor fees even when the repair is not completed, depending on the service

A repaired device may be held until all approved charges are paid.

23. Pickup

For in-store repairs, the customer must pick up the device after being notified that it is ready, not repairable, or awaiting customer decision.

The customer may be required to provide:

  • Name

  • Phone number

  • Service receipt

  • Identification

  • Payment confirmation

  • Device description

  • Other information needed to verify ownership

We may refuse to release a device when ownership, authorization, payment, or identity cannot be reasonably verified.

24. Abandoned Devices

Customers have 2 months to pick up a device after we notify them that it is ready, not repairable, awaiting payment, or awaiting customer decision.

If the customer does not pick up the device within 2 months, the device may be considered abandoned.

After a device is considered abandoned, D’ todo con P@blito LLC may, to the extent permitted by law, decide how to handle the device.

This may include:

  • Continuing to hold the device

  • Charging storage or administrative fees

  • Recycling the device

  • Disposing of the device

  • Using the device for parts

  • Selling the device to recover unpaid charges, labor, storage, parts, or other costs

  • Taking another reasonable action permitted by law

Before treating a device as abandoned, we may attempt to contact the customer using the contact information provided.

Customers are responsible for keeping their contact information current.

25. Repair Warranty for Customer-Requested Repair Services

Customer-requested repair services performed by or through D’ todo con P@blito LLC include a 3-month limited repair warranty, unless a different written warranty is provided at the time of service.

This 3-month repair warranty applies only to paid or separately approved repair services requested by the customer.

It does not apply to product-warranty remedies for devices sold by D’ todo con P@blito LLC.

The 3-month repair warranty begins on the date the repaired device is picked up, delivered, or otherwise returned to the customer after the customer-requested repair service.

The repair warranty covers defective signs, failure, or malfunction of the specific part or service that was repaired or replaced by us, when the issue is not caused by the customer or another excluded event.

The repair warranty is limited to the specific repair performed and the specific part repaired or replaced.

26. What the Repair Warranty Covers

Subject to inspection and the exclusions in this policy, the 3-month repair warranty may cover:

  • Defective signs from the part replaced

  • Failure of the specific repaired or replaced part

  • Malfunction directly related to the repair performed

  • Installation-related issues caused by our repair work

  • A replacement part that fails under normal use during the warranty period

For example, if we replace a screen, the warranty may cover a qualifying defect in that replacement screen. It does not cover unrelated parts of the device.

27. What the Repair Warranty Does Not Cover

The repair warranty does not cover:

  • Drops, impacts, dents, cracks, or broken screens after pickup or delivery

  • Water, liquid, moisture, or corrosion damage

  • Damage caused by misuse, abuse, neglect, or improper storage

  • Damage caused by another repair shop or third party

  • Damage caused by the customer opening or modifying the device

  • Issues unrelated to the repaired part

  • Pre-existing problems not included in the approved repair

  • Motherboard, logic board, or microsoldering issues unless specifically included in the repair authorization

  • Software issues unrelated to the repair

  • Password, account, activation, or security locks

  • Battery drain caused by applications, settings, software, or unrelated hardware issues

  • Loss of data

  • Loss of device

  • Theft

  • Cosmetic concerns that do not affect the functionality of the repaired part

  • Devices damaged again after repair

  • Damage from incompatible chargers, accessories, or parts supplied by the customer

  • Liquid-damaged devices unless a specific written warranty is provided

  • Unsuccessful data recovery attempts

  • Prior repair damage

  • New damage occurring after service

28. Warranty Claim for Customer-Requested Repair Services

To request repair-warranty service, the customer must contact us within the 3-month repair-warranty period.

Contact:

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929

The customer may be asked to provide:

  • Name

  • Repair receipt

  • Service authorization

  • Device model

  • Serial number or IMEI

  • Description of the issue

  • Photos or videos

  • Date of pickup or delivery

  • Other information reasonably needed to evaluate the claim

All repair-warranty claims are subject to inspection.

29. Repair-Warranty Remedies for Customer-Requested Repair Services

If a covered issue is confirmed under the 3-month repair warranty for a customer-requested repair service, we may provide an appropriate remedy, including:

  • Re-performing the repair

  • Replacing the defective repair part

  • Repairing the specific issue covered by the repair warranty

  • Providing store credit with the customer’s agreement

  • Providing a partial refund for the repair service

  • Providing another reasonable solution

The remedy will depend on the repair type, part availability, device condition, and applicable law.

The repair warranty does not automatically entitle the customer to a full device replacement or a full refund for the device.

Product-warranty claims involving devices sold by D’ todo con P@blito LLC are handled separately under our Warranty Policy and Refund & Return Policy.

30. Warranty Void Conditions

The repair warranty may be void or denied when:

  • The warranty period has expired

  • The device was damaged after pickup or delivery

  • The device was dropped, cracked, bent, dented, or exposed to impact

  • The device was exposed to water, moisture, liquid, or corrosion

  • The device was opened, modified, or repaired by another person after our service

  • The issue is unrelated to the repaired part

  • The customer cannot provide reasonable proof of service

  • The serial number or device does not match our repair records

  • The device was misused, abused, or improperly stored

  • The issue was caused by software, settings, accounts, applications, or carrier service

  • The device has a new issue unrelated to the original repair

  • The customer fails to remove locks or provide access needed to test the device

31. Customer-Supplied Parts

We may refuse to install customer-supplied parts.

If we agree to install a customer-supplied part, the warranty may be limited or unavailable for that part.

We are not responsible for defects, incompatibility, poor quality, prior damage, counterfeit status, incorrect model, or failure of a customer-supplied part.

Any warranty for labor involving a customer-supplied part must be expressly stated in writing.

32. Prior Repairs

Devices previously repaired by another shop, person, or unauthorized provider may have hidden damage, missing components, incorrect parts, poor-quality work, stripped screws, damaged connectors, adhesive issues, or other complications.

We are not responsible for damage or limitations caused by prior repairs.

A prior repair may increase the risk of service complications and may limit warranty coverage.

33. No Guarantee of Data Recovery

We may offer data-related service or attempt to help with devices that do not power on, are liquid damaged, or have board-level issues.

However, we do not guarantee data recovery.

Data may be permanently lost before we receive the device or may become inaccessible because of hardware failure, software corruption, encryption, account locks, physical damage, liquid damage, or other causes.

The customer is responsible for maintaining backups.

34. Accessories, Screen Protectors, and Installations

Accessory installation and screen-protector installation may be subject to separate terms communicated at the time of service.

Installed screen protectors, films, accessories, and installation services may be final sale once installed, except where required by law or when a covered installation defect is confirmed.

A screen protector does not guarantee that a screen will not break, crack, scratch, or suffer impact damage.

35. Refusal of Service

We may refuse or stop service when:

  • The repair is unsafe

  • The device appears stolen or tampered with

  • Ownership cannot be reasonably verified

  • The customer refuses required payment or deposit

  • The customer refuses necessary authorization

  • Required parts are unavailable

  • The device condition makes repair unreasonable

  • The customer behaves abusively or unlawfully

  • The requested service may violate law, platform rules, security protections, or ethical obligations

  • The device contains prohibited, illegal, or dangerous materials or content

36. No Manufacturer Affiliation

Unless expressly stated, D’ todo con P@blito LLC is not Apple, Samsung, Google, Motorola, LG, OnePlus, or any other device manufacturer.

Repair services provided by or through D’ todo con P@blito LLC are independent customer-requested repair services.

Manufacturer warranties, carrier warranties, AppleCare, insurance claims, and third-party protection plans are separate from this Repair Service Policy and may have their own requirements.

37. Relationship to Product Warranty and Other Policies

This Repair Service Policy applies only to customer-requested repair services.

It does not apply to covered defects in products sold by D’ todo con P@blito LLC during the applicable product warranty period.

Covered defects in products sold by D’ todo con P@blito LLC are governed by our Warranty Policy and Refund & Return Policy.

When a product sold by D’ todo con P@blito LLC has a covered defect, we may evaluate the product and choose an appropriate remedy, which may include:

  • Repair

  • Replacement with the same product

  • Replacement with a reasonably equivalent product

  • Store credit, with the customer’s agreement

  • Partial refund

  • Full refund

Purchases of products through dtodoconpablito.com are also governed by our:

  • Terms of Service

  • Shipping Policy

  • Refund & Return Policy

  • Warranty Policy

  • Privacy Policy

When there is a conflict between this Repair Service Policy and a written service authorization specific to a customer-requested repair, the written service authorization may control for that specific repair to the extent permitted by law.

38. Changes to This Repair Service Policy

We may update this Repair Service Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

The repair terms in effect at the time a repair is approved will generally apply to that repair unless a change is required by law.

39. Contact Information

For repair questions, service requests, warranty claims for customer-requested repair services, or pickup questions, contact:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929