Warranty Policy

Last Updated: July 3, 2026

This Warranty Policy explains the limited warranty coverage provided by D’ todo con P@blito LLC for eligible products purchased through dtodoconpablito.com or directly from our store.

This Warranty Policy should be read together with our Terms of Service, Shipping Policy, Refund & Return Policy, Privacy Policy, and, when applicable, our Repair Service Policy.

1. Business Information

This website and store are operated by:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929

Throughout this Warranty Policy, “D’ todo con P@blito,” “we,” “us,” and “our” refer to D’ todo con P@blito LLC.

2. Scope of This Warranty Policy

This Warranty Policy applies to eligible products sold by D’ todo con P@blito LLC.

This policy applies when a product purchased from us has a covered defect during the applicable product warranty period.

This Warranty Policy does not apply to separate customer-requested repair services, diagnostics, installations, microsoldering, liquid-damage repair attempts, or mail-in repair services. Those services are governed by our separate Repair Service Policy.

If a product sold by D’ todo con P@blito LLC has a covered defect during the applicable warranty period, we may inspect the product and determine an appropriate remedy, which may include repair, replacement, store credit with the customer’s agreement, partial refund, or full refund.

3. Limited Warranty for Phones

All eligible phones sold by D’ todo con P@blito LLC include a 30-calendar-day limited warranty.

The 30-day warranty period begins on the date the shipping carrier’s tracking information marks the order as delivered.

For eligible in-store purchases, the 30-day warranty period begins on the date shown on the purchase receipt, unless a different written warranty period is provided at the time of purchase.

4. Open Box – Like New Phones

Unless expressly stated otherwise, all phones sold by D’ todo con P@blito LLC are offered in Open Box – Like New condition.

Open Box – Like New means that the phone:

  • Is not factory sealed.

  • May have been opened, activated, inspected, handled, tested, or prepared for resale.

  • Was fully functional when inspected and listed.

  • Has an appearance comparable to a new phone.

  • Has no noticeable signs of ordinary use.

  • Includes its original box.

  • Has a Battery Health percentage of 90% or higher.

  • Has its applicable Battery Health percentage displayed before purchase.

Open Box – Like New does not mean factory sealed, never opened, or never activated.

5. Battery Health Warranty

Every Open Box – Like New phone will have a Battery Health percentage of 90% or higher when inspected and listed for sale.

The applicable Battery Health percentage will be displayed before purchase in the product listing, product option, or other purchase information.

A phone is not considered defective solely because its Battery Health is lower than 100%, provided that:

  • The disclosed Battery Health was 90% or higher.

  • The customer received a phone that materially corresponds to the Battery Health percentage displayed before purchase.

  • The battery and charging system function normally.

The limited warranty may cover an undisclosed battery malfunction, charging defect, unexpected shutdown issue, or materially inaccurate Battery Health disclosure reported during the applicable warranty period.

Battery Health may naturally decrease after delivery because of normal use, charging cycles, temperature, software updates, device settings, and natural battery aging. Normal Battery Health reduction after delivery is not automatically considered a covered defect.

6. Original Box

Every Open Box – Like New phone includes its original box.

The original box may have been opened and may show minor handling, storage, shipping, label, or packaging wear. Minor wear affecting only the original box does not mean that the phone itself is defective.

Customers should keep the original box during the applicable warranty and return period.

If a product is returned, the original box must be included when it was supplied with the product.

7. Apple Service and Repair History

Some Open Box – Like New phones may have received prior hardware service or a component replacement before being offered for sale.

Whenever a phone sold by D’ todo con P@blito LLC has received prior hardware service, that service was completed directly by Apple at an Apple Store.

D’ todo con P@blito LLC does not open, disassemble, internally repair, refurbish, solder, modify, or replace hardware components in the Open Box – Like New phones offered for sale.

We do not install third-party, aftermarket, salvaged, or unauthorized parts in these phones.

A compatible phone may display Apple-generated Parts and Service History information, including:

  • Genuine Apple Part

  • Genuine

  • The name of a repaired or replaced component

  • A service date

  • Another Apple-generated service record

A completed Apple repair or Apple-generated service-history message does not, by itself, mean that the phone is defective.

A phone that received prior service directly from Apple may still qualify as Open Box – Like New when:

  • The Apple service was completed.

  • The phone is fully functional.

  • The Apple-serviced component operates correctly.

  • The phone passes our external inspection and functional testing.

  • The phone has an appearance comparable to a new phone.

  • The phone has no noticeable signs of ordinary use.

  • Battery Health is 90% or higher.

  • The applicable Battery Health percentage is disclosed before purchase.

  • The original box is included.

8. What the 30-Day Product Warranty Covers

Subject to inspection and the exclusions in this Warranty Policy, the 30-day limited warranty may cover:

  • Failure to power on

  • Functional problems not disclosed before purchase

  • Display defects not caused by the customer

  • Camera defects not caused by the customer

  • Nonfunctional buttons

  • Speaker or microphone defects

  • Charging-system defects

  • Undisclosed battery malfunctions

  • Unexpected shutdowns caused by a qualifying hardware defect

  • Receipt of a product materially different from the product ordered

  • Receipt of a phone with a materially lower Battery Health percentage than the percentage displayed for the purchased phone

  • Failure of a component previously serviced by Apple, when the failure was not caused by the customer or another excluded event

Coverage applies only when the issue was not caused by the customer, third-party repair, unauthorized modification, incompatible accessory, misuse, accident, liquid exposure, or another excluded event.

9. What the 30-Day Product Warranty Does Not Cover

The 30-day limited warranty does not cover:

  • Drops, impacts, dents, cracks, or broken screens

  • Water, liquid, moisture, or corrosion damage

  • Damage caused by incompatible, defective, or improperly used chargers or accessories

  • Repair, opening, modification, or part replacement performed after delivery by the customer or another third party

  • Password, Apple ID, Google Account, Samsung Account, activation, or carrier-account locks

  • Cosmetic damage occurring after delivery

  • Misuse, abuse, neglect, improper storage, or unauthorized alteration

  • Loss, theft, or misplacement

  • Damage caused by inadequate return packaging

  • Normal battery aging or normal Battery Health reduction after delivery

  • Customer-installed applications, software, settings, jailbreaks, unauthorized firmware changes, or modifications

  • Carrier incompatibility that was accurately disclosed before purchase

  • Issues caused by an external carrier, account, subscription, application, SIM card, or third-party service

  • Minor handling or storage wear affecting only the original box

  • Dissatisfaction with a Battery Health percentage that was accurately displayed before purchase

  • The mere presence of a completed Apple Parts and Service History record

  • A repaired component notice when the component functions correctly

  • Products submitted after the warranty period has expired

  • Products that do not match our serial number, IMEI, or order records

10. Apple Service History Is Not an Automatic Defect

A completed repair performed directly by Apple or an Apple-generated Parts and Service History message does not, by itself, qualify the phone as defective.

A warranty claim will not be automatically approved solely because a functioning phone shows:

  • Genuine Apple Part

  • Genuine

  • A repaired or replaced component

  • A prior Apple service date

  • Another completed Apple service record

This does not prevent the customer from reporting an actual functional failure involving the component serviced by Apple during the applicable 30-day warranty period.

11. Warranty for Accessories

Accessories may have a different warranty depending on the type of product and the applicable product listing.

Unless a longer written warranty is provided at the time of purchase, eligible accessories may be covered for 30 calendar days from delivery or purchase for functional defects not caused by the customer.

Accessory warranty coverage may include defects affecting normal operation, such as a charger, cable, case, or other accessory not functioning as intended when used properly.

The accessory warranty does not cover:

  • Physical damage after delivery

  • Liquid damage

  • Misuse or abuse

  • Normal wear and tear

  • Cosmetic wear

  • Damage caused by improper installation

  • Damage caused by use with incompatible products

  • Loss or theft

  • Products modified by the customer or a third party

Installed screen protectors, installed parts, hygiene-sensitive products, personalized products, and products marked Final Sale or As Is may be nonreturnable or excluded except where required by law.

12. Warranty for AirPods and Hygiene-Sensitive Products

AirPods and other in-ear audio products may be covered for functional defects reported within the applicable warranty period.

However, opened or used hygiene-sensitive products may be nonreturnable except when defective, damaged upon arrival, incorrectly supplied, or otherwise required by law.

The warranty does not cover:

  • Earwax, moisture, or hygiene-related contamination

  • Physical damage

  • Water or sweat damage beyond the product’s intended specifications

  • Loss of one or both earbuds

  • Loss of charging case

  • Pairing issues caused by customer accounts, settings, devices, or software

  • Damage caused by misuse or unauthorized repair

13. Product-Warranty Remedies for Products Sold by D’ todo con P@blito LLC

If a covered defect is confirmed in a product sold by D’ todo con P@blito LLC during the applicable product warranty period, we may provide an appropriate remedy after inspection.

Available remedies may include:

  • Repair

  • Replacement with the same product

  • Replacement with a reasonably equivalent product

  • Store credit, with the customer’s agreement

  • Partial refund

  • Full refund

The remedy will depend on:

  • The nature of the issue

  • Product condition

  • Available inventory

  • Repair feasibility

  • Warranty coverage

  • The difference between the ordered and delivered product

  • Applicable law

A product-warranty repair performed as a remedy for a covered defect in a product sold by D’ todo con P@blito LLC is not the same as a paid customer-requested repair service and is not governed by the 3-month repair-service warranty unless expressly stated in writing.

Store credit will not be the only remedy offered when a product is materially different from what was ordered, arrives damaged, or has a confirmed covered defect.

14. Replacement Products

Replacement products are subject to availability.

When an identical replacement is not available, we may offer:

  • A reasonably equivalent product

  • Another available product with an agreed price adjustment

  • Store credit

  • A refund

Any proposed replacement phone’s Battery Health information will be communicated before the replacement is accepted.

Any applicable Apple Parts and Service History information available to us may also be communicated before the replacement is accepted.

We will not substitute a materially different product without the customer’s agreement.

15. Warranty Period for Replacements

Unless a longer written period is provided, a replacement product is covered for the longer of:

  • The remaining time under the original 30-day product warranty, or

  • 15 calendar days after the replacement is delivered or picked up.

This does not create a new unlimited or repeated warranty period.

A replacement provided as a remedy for a product-warranty claim does not automatically create a separate 3-month repair-service warranty.

16. Shipping for Warranty Claims

For a confirmed covered warranty issue related to a shipped order, D’ todo con P@blito LLC will pay the reasonable authorized return shipping cost.

The customer must use the return label or shipping method authorized by us.

Unauthorized expedited, upgraded, uninsured, or alternative shipping services may not be reimbursed.

For warranty claims not caused by our error, shipping damage, or a covered defect, the customer may be responsible for shipping costs.

The customer is responsible for properly packaging the product. We are not responsible for damage caused by inadequate return packaging.

17. Products Sent Without Authorization

Products sent to us without prior authorization may be delayed, refused, or returned to the sender.

Warranty service requires prior communication and approval.

Before sending any product, contact:

support@dtodoconpablito.com
or WhatsApp: +1 (832) 352-5929

18. Data Disclaimer

Customers are responsible for backing up all data before submitting a device for warranty review, inspection, replacement, repair, or return.

D’ todo con P@blito LLC is not responsible for loss, corruption, deletion, exposure, or alteration of:

  • Photos

  • Videos

  • Contacts

  • Messages

  • Applications

  • Accounts

  • Passwords

  • Notes

  • Documents

  • Files

  • Device settings

  • Any other data stored on a device

When needed for diagnosis or testing, we may request that the customer provide a passcode, remove a device lock, disable security protection, or otherwise allow access required to test the device.

The customer is responsible for removing personal information or backing it up before providing access.

19. Account Locks and Security Features

Before submitting a device for warranty service, return, replacement, or inspection, the customer must remove account locks and security protections when requested.

This may include:

  • Apple ID

  • Find My iPhone

  • Google Account

  • Samsung Account

  • Activation Lock

  • Screen lock

  • Passcode

  • Carrier account lock

  • SIM card

  • Memory card

A device that remains locked may not be eligible for repair, replacement, refund, or warranty service until the lock is removed.

20. Warranty Claim Requirements

To request warranty service, the customer must contact us within the applicable warranty period.

Contact:

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929

The customer may be asked to provide:

  • Name

  • Order number or receipt

  • Product model

  • Serial number or IMEI

  • Description of the issue

  • Photos or videos showing the issue

  • Battery Health screenshot, when relevant

  • Apple Parts and Service History screenshot, when relevant

  • Proof of delivery or purchase

  • Any other information reasonably needed to evaluate the claim

21. Inspection Required

All warranty claims are subject to inspection.

Inspection may include:

  • Confirming the serial number or IMEI

  • Confirming the order or repair record

  • Reviewing cosmetic condition

  • Testing the reported issue

  • Reviewing Battery Health information

  • Checking for liquid or impact damage

  • Checking for signs of opening, tampering, unauthorized repair, or modification after delivery

  • Reviewing Apple Parts and Service History when applicable

  • Confirming included accessories and original box when relevant

  • Confirming account locks were removed when needed

  • Comparing the product with pre-shipment or service records

A warranty claim may be denied if inspection shows that the issue is not covered.

22. Voiding or Denial of Warranty

A warranty claim may be denied or voided when:

  • The warranty period has expired.

  • The product was damaged by the customer.

  • The product was dropped, cracked, bent, dented, or exposed to impact.

  • The product has liquid or corrosion damage.

  • The product was opened, modified, or repaired after delivery by the customer or another third party.

  • The serial number or IMEI does not match our records.

  • The product was substituted or is not the product we sold.

  • The issue is unrelated to the covered product.

  • The customer cannot remove account locks or security protections.

  • The product was misused, abused, or improperly stored.

  • The issue was caused by incompatible accessories or chargers.

  • The issue was caused by software, applications, carrier service, subscriptions, or third-party accounts.

  • There is evidence of fraud, substitution, or policy abuse.

23. No Manufacturer Warranty Representation

Unless expressly stated in writing, products sold by D’ todo con P@blito LLC do not necessarily include an active manufacturer warranty.

Any available manufacturer warranty, Apple warranty, carrier warranty, AppleCare, insurance claim, or third-party warranty is separate from this Warranty Policy and may be subject to the manufacturer’s or third party’s own terms and requirements.

D’ todo con P@blito LLC is not responsible for whether a manufacturer, carrier, insurer, or third party accepts or denies warranty service.

24. Relationship to Refund & Return Policy

This Warranty Policy explains limited warranty coverage.

Returns and refunds are governed by our Refund & Return Policy.

When a warranty issue is confirmed during the applicable return period, the available remedy may include repair, replacement, store credit with the customer’s agreement, partial refund, or full refund, depending on the circumstances and applicable law.

25. Relationship to Repair Service Policy

This Warranty Policy applies to products sold by D’ todo con P@blito LLC.

Our Repair Service Policy applies only to customer-requested repair services, diagnostics, installations, microsoldering, liquid-damage service, mail-in repair, and other paid or separately approved repair services.

A product-warranty repair chosen by D’ todo con P@blito LLC as a remedy for a covered defect in a product we sold is not the same as a customer-requested paid repair service.

The 3-month repair-service warranty applies only to customer-requested repair services unless we expressly state otherwise in writing.

26. No Transfer of Warranty

Unless otherwise stated in writing, warranty coverage applies only to the original purchaser and is not transferable to another person or subsequent buyer.

Proof of purchase may be required.

27. Changes to This Warranty Policy

We may update this Warranty Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

The warranty terms in effect at the time of purchase will generally apply to that purchase, unless a change is required by law.

28. Contact Information

For warranty questions or claims, contact:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929