Refund & Return Policy

Last Updated: July 3, 2026

This Refund & Return Policy explains the requirements for returns, limited-warranty claims, repairs, replacements, store credit, and refunds for eligible purchases made through dtodoconpablito.com.

1. Open Box – Like New Phones

All phones sold by D’ todo con P@blito LLC are offered in Open Box – Like New condition unless expressly stated otherwise.

Open Box – Like New means that the phone:

  • Is not factory sealed.

  • May have been opened, activated, inspected, handled, tested, or prepared for resale.

  • Was fully functional when inspected and listed.

  • Has an appearance comparable to a new phone.

  • Has no noticeable signs of ordinary use.

  • Includes its original box.

  • Has a Battery Health percentage of 90% or higher.

  • Has its applicable Battery Health percentage displayed before purchase.

Open Box – Like New does not mean factory sealed, never opened, or never activated.

Some Open Box – Like New phones may have received prior service directly from Apple at an Apple Store.

2. No Internal Repair or Opening by D’ todo con P@blito LLC

D’ todo con P@blito LLC does not open, disassemble, internally repair, refurbish, solder, modify, or replace hardware components in the Open Box – Like New phones offered for sale.

We do not install third-party, aftermarket, salvaged, or unauthorized parts in these phones.

Our inspection and testing are performed without opening or disassembling the phone.

If an Open Box – Like New phone has received a prior hardware repair or component replacement, that service was performed directly by Apple at an Apple Store before the phone was offered for sale by us.

3. Thirty-Day Return and Limited-Warranty Period

Eligible products may be reported for return or limited-warranty service within 30 calendar days after delivery.

The 30-day period begins on the date the shipping carrier’s tracking information marks the package as delivered.

The customer must contact us before the end of this period.

Sending a product without first contacting us does not satisfy the return-notice requirement.

4. Requesting a Return

To request a return authorization, contact:

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929

Please provide:

  • Customer name

  • Order number

  • Product being returned

  • Reason for the request

  • Description of the reported issue

  • Photographs or video when relevant

  • Device serial number or IMEI when requested

  • A Battery Health screenshot when the request concerns the battery

5. Prior Authorization Is Required

All returns require authorization before shipment.

After reviewing the request, we will provide return instructions and, when applicable:

  • A return authorization

  • A prepaid return label

  • Packaging instructions

  • Diagnostic instructions

  • Other relevant requirements

Products should not be sent to our address without prior authorization.

Unauthorized returns may be delayed, refused, or returned to the sender.

6. Return Address

After receiving authorization, eligible returns may be sent to:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Customers must follow the instructions provided with the return authorization.

7. Apple Service and Repair History

Some Open Box – Like New phones may have received service or a component replacement before being offered for sale.

Whenever a phone sold by D’ todo con P@blito LLC has received prior hardware service, the service was completed directly by Apple at an Apple Store.

D’ todo con P@blito LLC did not open, repair, modify, refurbish, or replace components in the phone.

Apple may have serviced the phone to correct an issue involving:

  • Battery

  • Display

  • Camera

  • Another eligible hardware component

  • A manufacturing or functional issue

A compatible phone may display Apple-generated Parts and Service History information, including:

  • Genuine Apple Part

  • Genuine

  • The name of the repaired or replaced component

  • A service date

  • Another Apple-generated service record

The presence of Apple Parts and Service History does not, by itself, mean that the phone is currently defective.

A phone that received prior service directly from Apple may still qualify as Open Box – Like New when:

  • The Apple service was completed.

  • The phone is fully functional.

  • The Apple-serviced component operates correctly.

  • The phone passes our external inspection and functional testing.

  • The phone has an appearance comparable to a new phone.

  • The phone has no noticeable signs of ordinary use.

  • Battery Health is 90% or higher.

  • The applicable Battery Health percentage is disclosed before purchase.

  • The original box is included.

Any representation that a repair was performed directly by Apple is based on Apple service information, documentation, device records, or other reasonably verifiable information available to us.

8. Covered Functional Problems

Subject to inspection, covered problems may include:

  • Failure to power on

  • Functional problems not disclosed before purchase

  • Display defects not caused by the customer

  • Camera defects not caused by the customer

  • Nonfunctional buttons

  • Speaker or microphone defects

  • Charging-system defects

  • Undisclosed battery malfunctions

  • Unexpected shutdowns caused by a qualifying hardware defect

  • Receipt of a product materially different from the product ordered

  • Receipt of a phone with a materially lower Battery Health percentage than the percentage displayed for the purchased phone

  • Failure of a component previously serviced by Apple, when the failure was not caused by the customer or another excluded event

Coverage applies only when the reported problem was not caused by the customer, an incompatible accessory, unauthorized service after delivery, misuse, or another excluded event.

9. Problems Not Covered

The limited warranty does not cover:

  • Drops, impacts, dents, cracks, or broken screens

  • Water, liquid, moisture, or corrosion damage

  • Damage caused by incompatible, defective, or improperly used chargers or accessories

  • Repair, opening, modification, or part replacement performed after delivery by the customer or another third party

  • Password, Apple ID, Google Account, Samsung Account, activation, or carrier-account locks

  • Cosmetic damage occurring after delivery

  • Misuse, abuse, neglect, improper storage, or unauthorized alteration

  • Loss, theft, or misplacement

  • Damage caused by inadequate return packaging

  • Normal battery aging or degradation after delivery

  • Customer-installed applications, software, settings, or modifications

  • Carrier incompatibility that was accurately disclosed before purchase

  • Issues caused by an external carrier, account, subscription, application, or third-party service

  • Minor handling or storage wear affecting only the original box

  • The mere presence of a completed Apple Parts and Service History record

10. Battery Health Disclosure

Every Open Box – Like New phone will have a Battery Health percentage of 90% or higher when inspected and listed for sale.

The Battery Health percentage applicable to the selected phone will be displayed before purchase in the product listing, product options, or other purchase information.

By placing an order, the customer acknowledges that they had an opportunity to review and accepted the Battery Health percentage displayed for the selected phone.

A phone is not considered defective solely because its Battery Health is lower than 100%, provided that:

  • The disclosed Battery Health was 90% or higher.

  • The customer received a phone that materially corresponds to the displayed percentage.

  • The battery and charging system function normally.

A return based solely on dissatisfaction with an accurately displayed Battery Health percentage may be treated as a change-of-mind return.

If the delivered phone has a materially lower Battery Health percentage than the percentage displayed for the purchased phone, the customer should contact us within the 30-day period so the issue can be evaluated as a potentially incorrect or nonconforming product.

11. Battery Health Changes After Delivery

Battery Health information is generated by the phone’s operating system and reflects the available measurement at the time of inspection.

Battery Health may naturally decrease after delivery because of:

  • Normal use

  • Charging cycles

  • Charging habits

  • Temperature exposure

  • Software updates

  • Device settings

  • Natural battery aging

A normal reduction after delivery is not automatically considered a covered defect.

An actual battery malfunction or charging defect reported during the applicable 30-day period may still qualify for evaluation.

12. Original Box Requirement

Every Open Box – Like New phone includes its original box.

For a return, the customer must return the original box supplied with the phone.

The original box should be returned in substantially the same condition in which it was delivered, allowing for reasonable opening and handling.

A missing, substituted, materially damaged, or altered original box may reduce the product’s resale value and may result in a partial refund.

Minor opening, label, shipping, handling, or storage wear affecting only the original box will not automatically result in a deduction.

13. Apple Service History Is Not an Automatic Defect

A completed repair performed directly by Apple or an Apple-generated Parts and Service History message does not, by itself, qualify the phone as defective.

A return, replacement, or limited-warranty claim will not be automatically approved solely because a functioning phone shows:

  • Genuine Apple Part

  • Genuine

  • A repaired or replaced component

  • A prior Apple service date

  • Another completed Apple service record

This does not prevent the customer from reporting an actual functional failure involving the component serviced by Apple during the applicable 30-day period.

14. Product Condition Requirements

To receive a full refund for a change-of-mind return, the product must be returned in substantially the same condition in which it was delivered.

The return must include, when originally supplied:

  • The product

  • Original box

  • Charging adapter

  • Charging cable

  • Documentation

  • Accessories

  • Promotional items

  • Parts and components

  • Other included materials

We may compare the returned product with photographs, serial numbers, IMEI information, diagnostic information, Battery Health records, and other records created before shipment.

15. Account Locks and Personal Data

Before returning an electronic device, the customer must:

  • Back up all desired data.

  • Remove SIM cards and memory cards.

  • Remove personal information.

  • Sign out of all accounts.

  • Disable Find My iPhone, Find My Device, or similar services.

  • Remove screen locks and passwords.

  • Remove Apple ID, Google Account, Samsung Account, activation, and carrier locks.

  • Reset the device when instructed.

A locked device may not be eligible for a refund until the lock is removed.

When a customer cannot or will not remove an account lock, we may deny the return or reduce the refund to reflect the resulting loss in value.

We are not responsible for photographs, contacts, files, messages, accounts, or other data left on a returned product.

16. Remedies for Covered Problems

After receiving and inspecting a product with a covered problem, we may provide an appropriate remedy, including:

  • Repair through an appropriate service channel

  • Replacement with the same product

  • Replacement with a reasonably equivalent product

  • Store credit, with the customer’s agreement

  • Partial refund

  • Full refund

The available remedy will depend on:

  • The nature and severity of the issue

  • Repair availability

  • Replacement inventory

  • Product condition

  • The difference between the ordered and delivered product

  • Applicable legal requirements

Store credit will not be the only remedy offered when a product is materially different from what was ordered, arrives damaged, or has a confirmed covered defect.

17. Change-of-Mind Returns

Eligible products may be returned within the 30-day period even when they function correctly.

Change-of-mind reasons may include:

  • The customer no longer wants the product.

  • The customer ordered the wrong model.

  • The customer selected the wrong color or storage capacity.

  • The customer selected the wrong Battery Health option.

  • The customer prefers another product.

  • The customer found another product elsewhere.

  • The customer did not verify compatibility that was accurately disclosed.

  • The customer misunderstood information that was accurately presented before purchase.

  • The customer is dissatisfied with an accurately disclosed Battery Health percentage.

  • The customer is dissatisfied solely because the phone displays a completed Apple service record.

For a change-of-mind return:

  • The customer is responsible for return shipping.

  • The original $14.99 shipping charge is nonrefundable.

  • The product must be returned in substantially the same condition in which it was delivered.

  • The original box must be returned.

  • All included accessories and components must be returned.

  • The customer is responsible for the return package until it is delivered to our authorized return address.

  • A partial refund may apply when the returned product or included items have lost value.

We do not charge a fixed restocking fee when a product is returned complete and in substantially the same condition in which it was delivered.

18. Wrong, Damaged, or Defective Products

When we confirm that:

  • We sent the wrong product,

  • The product was damaged during shipment,

  • The delivered phone has a materially lower Battery Health percentage than the percentage displayed for the purchased phone, or

  • The product has another defect covered by this policy,

D’ todo con P@blito LLC will pay the reasonable authorized return shipping cost.

When a full refund is approved for one of these reasons, the original shipping charge will also be refunded.

The customer must use the return label or shipping method authorized by us.

Unauthorized expedited or upgraded shipping services may not be reimbursed.

19. Return Shipping for Other Reasons

For a return not caused by our error, shipping damage, an inaccurate Battery Health disclosure, or another covered defect:

  • The customer is responsible for obtaining and paying for return shipping.

  • The original shipping charge is nonrefundable.

  • A tracked shipping method should be used.

  • Shipping insurance is recommended for valuable products.

  • The product and original box must be securely packaged inside suitable protective shipping packaging.

  • The customer is responsible for the package until confirmed delivered.

The original phone box should not be used as the external shipping box without suitable protective packaging.

We are not responsible for damage caused by inadequate return packaging.

20. Partial Refunds

A partial refund may be issued when a returned product or included item has lost value because of:

  • New scratches, dents, cracks, or cosmetic damage

  • Broken components

  • A missing or substituted original box

  • Material damage to the original box beyond reasonable opening and handling

  • Missing accessories, parts, documentation, or promotional items

  • Excessive use

  • Liquid or impact exposure

  • Repair, opening, or modification performed after delivery

  • Account or activation locks

  • Removed or altered serial-number labels

  • Improper packaging

  • Damage occurring after delivery

  • A condition materially different from the condition in which the product was delivered

Any deduction will be based on the reasonably documented:

  • Loss in product value

  • Cost of missing components

  • Repair expense

  • Cost required to restore the product

  • Reduced resale value

We will not automatically apply a fixed percentage deduction to every return.

21. Return Denials

A return may be denied when:

  • The customer contacts us after the 30-day period.

  • The product is excluded from return.

  • The product was materially damaged by the customer.

  • The serial number or IMEI does not match our records.

  • The product was substituted or is not the product we sent.

  • The product was repaired, opened, or modified after delivery.

  • The device remains permanently locked to the customer’s account.

  • Essential components are missing and the product has no reasonable remaining value.

  • There is evidence of return fraud or material policy abuse.

  • An unauthorized return cannot be properly identified or verified.

A denied return may be made available for pickup or shipped back at the customer’s expense.

22. Inspection

After an authorized return is delivered to us, we generally inspect it within 3–5 business days.

Inspection may include:

  • Confirming the serial number or IMEI

  • Reviewing cosmetic condition

  • Testing the reported problem

  • Reviewing Battery Health information

  • Checking for liquid or impact damage

  • Confirming the original box

  • Confirming included accessories

  • Confirming removal of accounts and locks

  • Comparing the product with pre-shipment records

  • Checking for opening, repair, or modification after delivery

  • Reviewing applicable Apple Parts and Service History

Complex technical issues may require additional inspection time.

We will contact the customer when additional time is reasonably necessary.

23. Refund Processing

After a refund is approved, we generally submit it to the original payment method within 5–10 business days.

The customer’s bank, card issuer, or payment provider may require additional time to post the credit.

We do not control the processing time of external financial institutions.

Unless otherwise required by law or agreed in writing, refunds will be issued to the original payment method and not through cash, check, Zelle, or an unrelated payment method.

24. Replacements and Exchanges

Replacement products are subject to availability.

When an identical product is unavailable, we may offer:

  • A reasonably equivalent product

  • Another available product with an agreed price adjustment

  • Store credit

  • A refund

Any proposed replacement phone’s Battery Health information will be communicated to the customer before the replacement is accepted.

Any applicable Apple Parts and Service History information available to us may also be communicated before the replacement is accepted.

We will not substitute a materially different product without the customer’s agreement.

25. Free-Shipping Orders

When the original order qualified for unconditional free shipping, there is no original $14.99 shipping charge to deduct from the refund.

For a change-of-mind return, the customer remains responsible for return shipping.

When a promotion contained a clearly disclosed minimum-purchase, product, location, or return-related condition, that condition will apply as presented at the time of purchase.

26. Bundles and Promotional Products

When a product was purchased as part of a bundle or promotion, the complete bundle may need to be returned to qualify for a full refund.

When the customer keeps part of a bundle or fails to return a promotional product, the refund may be reduced by the disclosed or reasonable value of the retained item.

27. Final-Sale and Nonreturnable Products

Except when defective, damaged upon arrival, incorrectly supplied, or otherwise required by law, the following may be final sale:

  • Installed screen protectors

  • Installed replacement parts

  • Completed repair or installation services

  • Personalized or specially ordered products

  • Gift cards, when offered

  • Products expressly marked Final Sale or As Is

  • Opened or used hygiene-sensitive products, including in-ear audio products

Any final-sale designation will be disclosed before purchase.

28. In-Store Purchases and Repair Services

Products purchased directly at our physical location may be subject to this policy when indicated on the receipt or purchase documentation.

Repair, diagnostic, installation, and other customer-requested services are separate from the prior Apple repairs described in this policy.

Customer-requested services may be governed by a separate Repair Service Policy and the applicable service authorization, estimate, work order, or receipt.

29. Chargebacks and Payment Disputes

Customers are encouraged to contact us first so we can attempt to resolve a product, delivery, return, or refund concern.

Nothing in this policy prevents customers from exercising legitimate rights through their bank or payment provider.

Knowingly making a false delivery claim, returning a substituted product, retaining merchandise after receiving an unauthorized duplicate refund, or providing materially false information may constitute fraud.

30. Return-Policy Abuse

We may limit or refuse future returns from accounts with a documented pattern of:

  • Fraudulent returns

  • Product substitution

  • False claims

  • Excessive product damage

  • Abuse of promotional offers

  • Unauthorized payment disputes

  • Material violations of this policy

Any restriction will be applied consistently with applicable law.

31. Contact Information

Questions and return requests should be directed to:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929