Shipping Policy

Last Updated: July 3, 2026

This Shipping Policy applies to eligible orders placed through dtodoconpablito.com.

1. Shipping Area

D’ todo con P@blito LLC currently ships only to eligible addresses within the United States.

We do not currently offer international shipping.

Some addresses, products, or locations may be restricted because of carrier availability, package requirements, fraud-prevention measures, or operational limitations.

We will contact the customer if we cannot ship an order to the address provided.

2. Shipping Charge

A flat shipping charge of $14.99 per order applies unless a different shipping offer is displayed during checkout.

We may periodically offer:

  • Free shipping

  • Discounted shipping

  • Product-specific shipping promotions

  • Order-value-based shipping promotions

  • Limited-time shipping promotions

Promotional shipping applies only according to the conditions presented with the applicable offer.

3. Processing Time

Orders are generally processed and transferred to the shipping carrier within 1–3 business days after payment is approved.

Business days are Monday through Friday and exclude Saturdays, Sundays, and federal holidays.

Processing time is separate from carrier transit time.

Processing may take longer when:

  • Payment verification is required

  • Identity verification is required

  • The shipping address is incomplete

  • Customer confirmation is needed

  • The order contains multiple products

  • The order is placed during a holiday or high-volume period

  • Weather or another operational disruption occurs

4. Estimated Delivery Time

After an order is transferred to the shipping carrier, estimated carrier transit time is generally 6–10 business days.

The total estimated time from order placement to delivery is approximately 7–13 business days, consisting of:

  • 1–3 business days for processing

  • 6–10 business days for carrier transit

These periods are estimates and are not guaranteed delivery dates.

5. Shipping Carriers

Orders may be shipped using:

  • USPS

  • UPS

  • FedEx

  • Another reputable carrier when reasonably necessary

Carrier selection may depend on the destination, product value, package size, service availability, insurance requirements, and operational needs.

Customers may not always be able to select a specific carrier.

6. Tracking Information

When tracking is available, it will be sent using the email address or contact information provided with the order.

Tracking information may take time to update after a shipping label is created.

A label-created notification does not necessarily mean that the carrier has already scanned or taken possession of the package.

7. Signature Confirmation

High-value orders may require:

  • An adult signature

  • Direct signature confirmation

  • Another form of delivery verification

Customers are responsible for monitoring tracking information and ensuring that an authorized person is available to receive the package when a signature is required.

8. Delayed Shipment

If we determine that we cannot ship an order within the processing period communicated at the time of purchase, we will contact the customer.

The customer will be given the option to:

  • Accept the revised shipping estimate, or

  • Cancel the affected unshipped merchandise and receive a refund

We may cancel and refund an order when we cannot obtain the customer’s agreement to a material shipping delay.

9. Carrier Delays

After a package is transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Holiday volume

  • Transportation interruptions

  • Regional emergencies

  • Security inspections

  • Carrier staffing or operational issues

  • Failed delivery attempts

  • Incorrect or incomplete addresses

We will reasonably assist customers with available tracking information and eligible carrier claims.

10. Customer Shipping Information

Customers are responsible for supplying complete and accurate shipping information, including:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP Code

  • Email address

  • Contact information

Customers should contact us immediately after ordering if they discover an address error.

An address change is not guaranteed after the order has been processed or shipped.

11. Incorrect or Incomplete Addresses

When a delay, failed delivery, loss, or return results from inaccurate or incomplete information supplied by the customer, the customer may be responsible for:

  • Additional shipping charges

  • Address-correction charges

  • Reshipment costs

  • Other reasonable carrier expenses

The original shipping charge is nonrefundable when the delivery problem was caused by incorrect or incomplete customer-provided information.

12. Returned-to-Sender Packages

A package may be returned to us because of:

  • An incorrect address

  • An incomplete address

  • Failed delivery attempts

  • Failure to collect the package

  • Refused delivery

  • Carrier restrictions

After receiving and inspecting the returned package, we may:

  • Reship the order after collecting applicable shipping charges, or

  • Refund the eligible merchandise amount after deducting nonrefundable shipping charges and any documented loss in product value

A refused delivery is not automatically treated as an authorized return.

13. Packages Marked Delivered

When tracking marks a package as delivered but the customer cannot locate it, the customer should:

  1. Confirm the shipping address shown on the order.

  2. Check the mailbox, parcel locker, entrance, reception area, side door, and other safe locations.

  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted it.

  4. Contact the carrier promptly.

  5. Contact us so we can review available tracking and delivery information.

We may require the customer to cooperate with a carrier investigation and provide a written statement or other reasonably requested information.

A replacement or refund will depend on the available delivery evidence, investigation results, carrier coverage, and applicable law.

14. Lost Packages

Customers should contact us when tracking has not updated for an unusual period or when the carrier indicates that a package may be lost.

When a package is confirmed lost before delivery, we will provide an appropriate remedy, which may include:

  • Replacement

  • Reshipment

  • Full refund

The available remedy may depend on product availability and carrier-investigation results.

15. Damaged Packages or Products

Customers should contact us promptly if a package or product arrives damaged.

The customer should preserve:

  • The shipping box

  • Internal packaging

  • Shipping label

  • Original product box

  • The affected product

  • Included accessories

We may request photographs or video showing:

  • The exterior shipping package

  • The shipping label

  • Internal packaging

  • Original product box

  • The product

  • The reported damage

Packaging should not be discarded until the claim is resolved.

When shipping damage is confirmed, we will provide an appropriate remedy under our Refund & Return Policy.

16. Open Box – Like New Phones

All phones are shipped in Open Box – Like New condition unless expressly stated otherwise.

Each Open Box – Like New phone:

  • Includes its original box.

  • Has a Battery Health percentage of 90% or higher.

  • Has its Battery Health percentage disclosed before purchase.

  • Is inspected and tested without being opened or disassembled by D’ todo con P@blito LLC.

Some phones may have received prior service directly from Apple at an Apple Store.

D’ todo con P@blito LLC does not open, internally repair, replace parts in, or modify the phones before shipment.

17. Original Phone Box

Every Open Box – Like New phone includes its original box.

The original box is part of the items supplied with the phone and should be preserved during the applicable 30-day return period.

Minor cosmetic wear, labels, marks, or handling signs affecting only the original box do not mean that the phone itself was damaged during shipping.

18. Incorrect or Missing Products

Customers should contact us promptly if:

  • The wrong product was delivered.

  • An ordered product is missing.

  • The original phone box is missing.

  • An accessory identified as included is missing.

  • The delivered product is materially different from the order.

  • The Battery Health percentage is materially lower than the percentage displayed for the purchased phone.

We may request photographs, packaging information, serial numbers, IMEI information, Battery Health screenshots, or other documentation needed to investigate the claim.

19. Multiple Shipments

An order containing multiple products may be shipped in more than one package.

Different packages may:

  • Have separate tracking numbers.

  • Be shipped by different carriers.

  • Arrive on different dates.

A partial delivery does not necessarily mean that another item is missing.

20. Change-of-Mind Returns

For an authorized change-of-mind return:

  • The original $14.99 shipping charge is nonrefundable.

  • The customer is responsible for return shipping.

  • The customer is responsible for the package until it is delivered to our authorized return address.

  • The product, original box, and all included items must be properly packaged and returned.

Additional requirements appear in our Refund & Return Policy.

21. Wrong, Damaged, or Defective Products

When we confirm that:

  • We sent the wrong product,

  • The product was damaged during shipment, or

  • The product has a defect covered by our policy,

D’ todo con P@blito LLC will pay the reasonable authorized return shipping cost.

When a full refund is approved for one of these reasons, the original shipping charge will also be refunded.

The customer must use the return method or label authorized by us.

Unauthorized expedited or upgraded shipping services may not be reimbursed.

22. Free-Shipping Promotions

When an order qualifies for unconditional free shipping, there is no original $14.99 shipping charge to deduct from an approved refund.

For a change-of-mind return, the customer remains responsible for return shipping even when the original order received free shipping.

When a shipping promotion has a minimum-purchase, product, location, or return-related condition, the condition displayed at the time of purchase will apply.

23. Shipping-Charge Refunds

The original shipping charge may be refunded when:

  • We sent the wrong product.

  • The product was damaged during shipment.

  • A confirmed covered defect requires the complete order to be returned.

  • The order was canceled before shipment.

  • Applicable law requires the refund.

The original shipping charge is generally nonrefundable when:

  • The customer changes their mind.

  • The customer selected the wrong model, color, storage capacity, Battery Health percentage, or other option.

  • The customer did not review accurately disclosed compatibility information.

  • Delivery failed because of an incorrect or incomplete address.

  • The customer refused delivery without prior authorization.

  • The return was not caused by our error or a covered defect.

24. Order Cancellations

Customers may request cancellation before an order has been processed or transferred to the carrier.

A cancellation request is not guaranteed until confirmed by us.

Once an order has shipped, it cannot be canceled and must be handled under our Refund & Return Policy after delivery.

25. Contact Information

For shipping questions, contact:

D’ todo con P@blito LLC
5858 S Gessner Rd, Ste 110
Houston, Texas 77036
United States

Email: support@dtodoconpablito.com
WhatsApp: +1 (832) 352-5929